Toll Free Phone: 800-627-0266        Phone: 979-282-2861

Dorian Tool International Incorporated

Return Merchandise Authorization

Return Merchandise Authorization Form

If you are an End User, please contact your distributor and have them fill out this RMA form.

RMA’s can also be emailed to rma@doriantool.com


Fields marked with an * are required













If returning multiple parts please add a comma next to each part you want to return. i.e. “50128, 55005, 52150”


If returning multiple parts please add a comma next to each parts quantity you want to return. i.e. “2, 10, 5”







RETURN POLICY
Shipping against this RMA number constitutes agreement to the terms and conditions herein:

Terms and Conditions:
• If you are not fully satisfied with a Dorian Product, simply return it within 30 days of the ship date, and you will receive full CREDIT on your account, if the merchandise is received in resalable condition.
• Product(s) returned after 30 days but prior to 90 days after the ship date is subject to a 20% restocking fee.
• Unless otherwise specified, no material will be accepted for returned after 90 days of the ship date.
• If the Distributor or End User, within 30 days of the ship date, claims a product is defective and needs immediate replacement, the customer must place a new order, and a RMA number will be issued for the defective product. The Distributor will be advised upon completion of inspection if credit will be issued.
• Any product returned for repair, under warranty or warranty expired, will not be accepted without a RMA number.
• Customer will be advised of any charges before repairs are made.
• All returns must be authorized by Dorian Tool with a official RMA number.
• Dorian Tool does not constitute acceptance of the product when a RMA number is issued.
• The RMA number must be visible on the outside of the box and a copy of the RMA form must be placed inside the original box along with the returned product.
• Any package received without an official RMA number visible on the outside of the box will be refused and returned to the sender at their expense.
• The customer is responsible for the freight to and from Dorian Tool.
NO PRODUCT WILL BE ACCEPTED FOR RETURN WHEN RECEIVED IN NON-RESALABLE CONDITION.
• This includes, but is not limited to: damaged packages, non-Dorian labels and marking, missing parts, cosmetic damages, used and/or obsolete product(s).
• Quality Control must inspect and accept product before credit will be issued.
• RMAs are processed daily by RMA Service Center at extension #270.
• RMA numbers are valid for 30 days from the date is issued. All product(s) requested for return must be received by Dorian Tool within 30 days of the RMA date.
• In the event the RMA is denied, the customer has 30 days from the date of notification to respond with shipping instructions for their product. If shipping instructions are not provided by the customer within 30 days from the RMA denial notification, the product will be disposed at the customer’s expense.
• By writing the RMA number on the outside of the box and shipping product to Dorian against this number constitutes acceptance of Dorian’s terms and conditions.

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